Refund Policy
At Rifbar Vape, we guarantee the quality of our vaping products and work hard to make sure every purchase lives up to your expectations. We are aware, though, that returns are occasionally required. Our objective is to make the procedure straightforward, open, and equitable for every client.
Initiating a Return
If you need assistance returning an item, our support staff is here to assist you. To begin a return, kindly email our customer support department. Our agents will guide you through each step to ensure that your request is processed promptly and efficiently.
Refund Timeframe
After the date of purchase, you have 7 days to request a refund or return. Please reach out within this period so we can handle your request promptly.
Return and Exchange Limitations
To keep our policy fair and consistent for all customers, please note the following limitations:
- Each customer is allowed one return or exchange per month.
- Only purchases up to $100 are eligible for refunds; shipping fees are not included.
- For orders over $100, refunds are granted at Rifbar Vape's sole discretion.
- Taste preferences do not qualify for returns. Please confirm your flavor selection before placing an order.
Return Process
Within one to two business days of receiving your request, our staff will begin processing it. Please note that a return authorization from Rifbar Vape is required before sending any item back. We may ask for brief product feedback to help us improve our offerings.
Non-Defective Returns
For items that are not defective:
- All eligible returns are subject to a 25% restocking fee.
- The item must be kept unopened and in its original state.
Product Inspection and Policy for Defective Items
When your order is delivered, please check it. Within 7 days of purchase, get in touch with us if you find any damage or flaws. Opened products determined to be defective may qualify for store credit rather than a refund.
If shipping costs were not included in your order total, you'll be responsible for return shipping fees. Requests that don't follow these rules might be turned down.
Lost or Stolen Packages
Although Rifbar Vape takes delivery seriously, packages that are reported lost or stolen after the carrier confirms delivery are not our responsibility. If this occurs, please contact us at support@rifbarvape.com. We'll assist you in starting your claim with the shipping carrier.
Incorrect Addresses
If your order is returned to us because of an incorrect address, an "unclaimed" status, or any issue marked by the carrier as undeliverable, contact us once the package has been returned. Orders that were shipped for free at first may be subject to a 25% restocking fee.
Why Choose Rifbar Vape?
Your satisfaction truly matters to us, and we're dedicated to making every experience a positive one. If you ever have questions about our refund process or need assistance with a return, our friendly customer service team is always here for you. Just reach out anytime!
Thank you for selecting Rifbar Vape. Your trust is very important to us, and we are eager to keep providing you with top-quality products and outstanding service.